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Customer Support Engineer

Customer Support Engineer

Atonix Digital develops and offers a suite of analytics software powered by the ASSET360® cloud-based platform. We extract insights from digital data, by connecting the power of math and data to drive business decisions. Our solutions create a multidimensional view of systems, infrastructure assets and processes to boost efficiency, increase accuracy of planning and improve day-to-day decision-making.

Primary Purpose:

  • Support customers in the usage of ASSET360 data structures, analytics and visuals. Analytics involve engineering calculations, advanced pattern recognition (statistics) models, artificial intelligence/machine learning models, project schedules, and planning scenarios.

Principal Duties and Responsibilities:

  • Support customers in the usage of ASSET360 data structures, analytics, and visuals. Analytics involve engineering calculations, advanced pattern recognition (statistics) models, artificial intelligence/machine learning models, project schedules, and planning scenarios.
  • Deliver training to new ASSET360 users, and provide best practice suggestions for existing training. 
  • Populate and maintain the ASSET360 customer support portal.

Minimum Qualifications:

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Job Qualifications:

  • Strong engineering background. 
  • Demonstrated advanced use of software products and platforms.
  • Understanding of distributed or complex asset industries (Energy, Water, Oil & Gas, Manufacturing).
  • Advanced statistics, math, or data analytics background a plus. 
  • Excellent communication skills, both verbal and written.
  • Excels at working with cross-functional teams.
  • Skilled at rapid response and multi-tasking.

Atonix Digital is a Black & Veatch subsidiary. Black & Veatch manages the application process for open positions at Atonix Digital. As you apply, you will enter the Black & Veatch system but be assured you are applying for the position described above.