Customer Support Engineer
Atonix Digital develops and offers a suite of analytics software powered by the ASSET360® cloud-based platform. We extract insights from digital data, by connecting the power of math and data to drive business decisions. Our solutions create a multidimensional view of systems, infrastructure assets and processes to boost efficiency, increase accuracy of planning and improve day-to-day decision-making.
- Support customers in the usage of ASSET360 data structures, analytics and visuals. Analytics involve engineering calculations, advanced pattern recognition (statistics) models, artificial intelligence/machine learning models, project schedules, and planning scenarios.
Principal Duties and Responsibilities:
- Support customers in the usage of ASSET360 data structures, analytics, and visuals. Analytics involve engineering calculations, advanced pattern recognition (statistics) models, artificial intelligence/machine learning models, project schedules, and planning scenarios.
- Deliver training to new ASSET360 users, and provide best practice suggestions for existing training.
- Populate and maintain the ASSET360 customer support portal.
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Preferred Job Qualifications:
- Strong engineering background.
- Demonstrated advanced use of software products and platforms.
- Understanding of distributed or complex asset industries (Energy, Water, Oil & Gas, Manufacturing).
- Advanced statistics, math, or data analytics background a plus.
- Excellent communication skills, both verbal and written.
- Excels at working with cross-functional teams.
- Skilled at rapid response and multi-tasking.
Atonix Digital is a Black & Veatch subsidiary. Black & Veatch manages the application process for open positions at Atonix Digital. As you apply, you will enter the Black & Veatch system but be assured you are applying for the position described above.